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Refund, Cancellation & Rescheduling Policy

We understand plans change. Here is how we handle cancellations, rescheduling, and refund requests.

Effective Date: 2026-09-01  |  Last Updated: 2026-09-01

1. Overview

This policy applies to all PMU – Philippines Makeup University programs, workshops, and training sessions. By enrolling and paying a reservation or tuition fee, students agree to the terms set out in this policy.

2. Reservation Fee

A non-refundable reservation fee is required to secure your slot in a PMU program. This fee confirms your place in the class and removes your slot from public availability. The reservation fee amount and payment instructions are provided during the enrollment process.

The reservation fee is non-refundable except in the event of program cancellation by PMU.

3. Student Cancellations

If a student wishes to cancel their enrollment, the following applies:

Notice Before Training Date Reservation Fee Balance Paid (if any)
[OWNER TO CONFIRM, e.g., 14+ days] Non-refundable [OWNER TO CONFIRM: full refund / credit / partial refund]
[OWNER TO CONFIRM, e.g., 7–13 days] Non-refundable [OWNER TO CONFIRM]
[OWNER TO CONFIRM, e.g., Less than 7 days] Non-refundable Non-refundable
No-show (no notice given) Non-refundable Non-refundable
Owner Note: The refund percentages and notice periods above are placeholders. The owner must confirm specific refund terms before this policy is published. These amounts must also be reviewed for compliance with applicable Philippine consumer protection regulations.

4. Rescheduling

Students may request to reschedule their enrollment to a future batch subject to the following conditions:

  • Rescheduling requests must be submitted to PMU admissions in writing (email or message) at least [OWNER TO CONFIRM: e.g., 7 days] before the original training date
  • Rescheduling is subject to availability in the requested future batch
  • Each student may reschedule [OWNER TO CONFIRM: number, e.g., once] without additional charge
  • Subsequent rescheduling requests may incur a rescheduling fee of [OWNER TO CONFIRM amount]
  • Reservation fees are not transferable to a different course — only to the same course at a future date

5. PMU-Initiated Cancellations or Reschedules

PMU reserves the right to cancel, postpone, or reschedule any training session due to insufficient enrollment, trainer unavailability, venue issues, or force majeure events. In such cases:

  • Enrolled students will be notified as soon as possible
  • Students will be offered a transfer to the next available date or a full refund of all amounts paid, including the reservation fee
  • PMU's liability is limited to the fees paid and does not extend to travel, accommodation, or other expenses incurred by students

6. Refund Process

Approved refunds will be processed within [OWNER TO CONFIRM: e.g., 7–14 business days] of the approved refund request. Refunds will be returned via the original payment method where possible. Processing times may vary depending on the payment channel.

7. Dismissal from Program

Students dismissed from a PMU program due to conduct violations are not entitled to a refund of fees paid, unless PMU determines otherwise at its sole discretion.

8. Medical and Emergency Circumstances

Students facing documented medical emergencies or serious unforeseen circumstances should contact PMU admissions directly. PMU will review such cases individually and may offer a credit, transfer, or partial refund at its discretion. Medical documentation may be required.

9. How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund, contact PMU admissions:

Include your full name, enrollment reference number, course name, training date, and the reason for your request. All requests will be acknowledged within [OWNER TO CONFIRM: e.g., 2 business days].

This Refund & Cancellation Policy is a draft template and must be reviewed and confirmed by the business owner before publication. Specific fee amounts, timelines, and refund percentages must be inserted where indicated.